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Skills mentionedNetworkingAzureAWS
Title: Tier 2 Network Engineer
About the Role
We are looking for a Tier 2 Network Engineer to join our managed services support team and take ownership of advanced network troubleshooting across a diverse client base. In this role, you will work through complex technical issues, make sound decisions in real time, and contribute to both customer support and internal engineering improvement efforts.
Core Responsibilities
Respond to customer support requests through tickets, phone, and email, resolving advanced networking issues with urgency and sound judgment
Troubleshoot and support switches, routers, firewalls, VPNs, and related network infrastructure across client environments
Diagnose recurring issues, identify root causes, and implement practical solutions to reduce repeat incidents
Document resolutions clearly and contribute knowledge base articles to strengthen team-wide support capabilities
Collaborate with other engineers on escalations, internal projects, and network design initiatives
Track time, activity, and communication accurately across internal systems
Participate in certification training and maintain relevant technical credentials
Join an on-call rotation and support client needs outside standard hours when required
Required Skills & Abilities
Strong troubleshooting ability across core networking technologies and client environments
Comfort making independent decisions and moving issues toward resolution without excessive oversight
Ability to manage multiple priorities and shift quickly based on ticket severity and customer impact
Clear written communication for documentation and customer-facing updates
Working knowledge of routing, switching, firewall behavior, VPNs, and network availability concepts
Ability to collaborate effectively while contributing as a strong individual technical resource
Must be very knowledgeable in Palo Alto
Other Requirements
Minimum of 3 years of experience administering or supporting networking technologies
Associate or bachelor’s degree in information technology or equivalent relevant experience
Experience with technologies such as NAT/PAT, VPN, EIGRP, OSPF, BGP, MPLS/VPLS, Radius, LDAP, 802.1x, Spanning Tree, Port Channels, SD-WAN, QoS, and traffic shaping is valued
MSP or professional services experience is a plus
Relevant networking certifications are preferred, including examples such as CCNA, NSE4, PCNSA, or Azure/AWS networking certifications
Work Perks
Extensive paid time off including paid holidays and float holidays
Highly competitive and flexible medical, dental, and vision benefits plans to suit your needs
401(k) with generous employer match
Tailored Life and Disability insurance plans
Full reimbursement for approved professional certification and career enriching opportunities
Monthly mobile phone plan and internet service stipend
What We Do
Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5global.com
Required Skills & Abilities
Strong troubleshooting ability across core networking technologies and client environments
Comfort making independent decisions and moving issues toward resolution without excessive oversight
Ability to manage multiple priorities and shift quickly based on ticket severity and customer impact
Clear written communication for documentation and customer-facing updates
Working knowledge of routing, switching, firewall behavior, VPNs, and network availability concepts
Ability to collaborate effectively while contributing as a strong individual technical resource
Other Requirements
Minimum of 3 years of experience administering or supporting networking technologies
Associate or bachelor’s degree in information technology or equivalent relevant experience
Experience with technologies such as NAT/PAT, VPN, EIGRP, OSPF, BGP, MPLS/VPLS, Radius, LDAP, 802.1x, Spanning Tree, Port Channels, SD-WAN, QoS, and traffic shaping is valued
MSP or professional services experience is a plus
Relevant networking certifications are preferred, including examples such as CCNA, NSE4, PCNSA, or Azure/AWS networking certifications
Work Perks
Extensive paid time off including paid holidays and float holidays
Highly competitive and flexible medical, dental, and vision benefits plans to suit your needs
401(k) with generous employer match
Tailored Life and Disability insurance plans
Full reimbursement for approved professional certification and career enriching opportunities
Monthly mobile phone plan and internet service stipend
What We DoMagna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5global.com
